Refund Policy

Return Policy

• Refund for domestic orders – It takes up to 5–6 business days after the returned product reaches our warehouse.

We offer a 7‑day return policy for all unused and unworn items. However, the return policy does not apply to personalised jewellery. DFS reserves the right to process refunds after checking the returned items. Any shipping charges (if paid) at the time of placing the order are non‑refundable in case of returns.

In case of missing items in return orders (i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items), the company has the right to deduct an amount up to the full MRP of the missing product from the refund amount.

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Refund Policy
If you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.
For domestic orders, once the return is approved, the refund will reflect in your account within 5–6 business days.

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Return Process

• You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process.

• Once you have booked the return request, please be available for the reverse pick‑up and ensure you answer calls from the delivery partner. In the absence of your availability or if calls go unanswered, the delivery partner may cancel the reverse pick‑up. In all such cases, the process will have to be re‑initiated again, and the overall timeline will increase.

• In the unlikely event that you receive an empty parcel or a missing product, please reach out to our customer support team for assistance within 48 hours of the package being delivered. A 360‑degree unpacking video of the parcel will be required to process the request further. Insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.